Our warranty
We want to be upfront about what is covered and what is not. If one of our parts becomes faulty, we want to make it easy to get your device back up and running. As long as it isn’t damaged or broken, we’ll replace it.
Repair warranty
Repairs have a 6 month or lifetime replacement warranty. This warranty does not cover any physical damage, such as a broken screen or broken front glass. All parts must be in the same condition as at the time of the initial repair. Any damage will void the warranty.
Liquid damage repairs do not carry any warranty, written or implied. We are not responsible if a liquid damaged device becomes inoperable during or after repairs.
Customer-provided parts, or phones provided to harvest parts from, do not carry any warranty. We do not test customer-provided parts or the device after it is repaired. We are not responsible for any damage caused by parts provided by the customer. If customer-provided parts or devices turn out to be faulty or bad, we are not responsible for putting any parts back.
The warranty is non-transferable. Any repairs done by another party or person will void your warranty.
Liquid damage and liquid resistance
We do not warranty liquid damage of any kind. This includes water, soda, coffee, super glue, brake fluid and any other liquid. Liquid damage that happens after a repair voids the warranty on that repair.
A repaired device may not keep the liquid resistance it had from the manufacturer, even if it was sold as “water resistant” or “waterproof.” We do our best to add protective seals, but we cannot guarantee any level of liquid resistance after a repair.
Device sales
All sales are final, with a 14 day warranty. The warranty does not cover issues caused by manufacturer software updates or problems. Batteries are not covered on used devices. If an exchange is made, the device must be checked by our technician before the exchange is done. If the device is not in its original sale condition, it cannot be exchanged.
Accessories
Accessories have a 14 day return period and are subject to a 25% restocking fee. Accessories that have damage cannot be returned. Bluetooth headsets that have been opened and used are non-refundable. Special orders are non-refundable. Tempered glass does not carry any warranty.
Questions about your warranty? Call us at (352) 693-5839 or stop by the shop.