Privacy policy
This Privacy Policy describes how Repair Logix collects, uses, and shares your personal information when you visit repairlogix.com (the “Site”), request a quote, or book a drop-off.
Information we collect
Information you give us. When you request a quote or book a drop-off, we collect your name, mobile number, email address, details about your device and the problem, any preferred time, how you’d like us to contact you, and whether you agreed to receive text messages.
Information collected automatically. Like most websites, our hosting provider records basic technical information when you visit, such as your IP address, browser type, the pages you view, and the date and time. This is used to keep the Site secure and running.
Cookies. The Site does not use advertising or analytics cookies. Our hosting provider may set a cookie needed for security. The map on our homepage only loads from Google Maps if you tap “Show the map,” and Google’s privacy policy applies to the map once it loads.
How we use your information
- To answer your quote request and schedule your drop-off;
- To send you the texts or emails you asked for, such as quotes, confirmations, reminders, repair status updates, and a request for feedback after your repair;
- To keep records of your repairs, including for warranty purposes; and
- To prevent spam and abuse of our forms.
Sharing your information
We do not sell your personal information. We share it only with companies that help us run our business, such as our website host, the server that receives quote requests, and the services that deliver our text messages and emails. They may use it only to provide those services to us.
We may also share your information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request, or to otherwise protect our rights.
We do not take payments on this Site.
Do not track
Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.
Your choices and rights
You can ask us to access, correct, or delete the personal information we hold about you by contacting us using the information below. You can stop text messages at any time by replying STOP.
Data retention
We keep quote and repair records for as long as we need them for our business and for warranty purposes, unless you ask us to delete them or the law requires us to keep them.
Changes
We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.
Text messaging terms
Repair Logix offers text message updates related to your repair, quote, or appointment. This section explains how that works.
What you’ll receive
If you opt in, Repair Logix may text you about:
- Repair quotes and pricing
- Appointment confirmations and reminders
- Repair status updates (drop-off confirmation, when your device is ready)
- A follow-up message asking for feedback after your repair is complete
Message frequency varies based on your activity with us, for example how many repairs you have in progress or whether you have an upcoming appointment.
Message and data rates may apply, depending on your mobile carrier and plan.
How you opt in
You can opt in to text messages by:
- Checking the text message consent box when submitting a quote request on our website, or
- Providing your mobile number in person at our store and agreeing to receive texts
Consent to receive text messages is not required to purchase any product or service from Repair Logix.
How to opt out
You can opt out at any time by replying STOP to any text message from us. You’ll receive one final confirmation message, and no further texts will be sent unless you opt in again. Reply HELP for help.
Carrier disclaimer
Carriers are not liable for delayed or undelivered messages.
Your phone number & privacy
We use your mobile number only to send you the messages described above and to communicate with you about services you’ve requested. We do not sell or share your mobile number with third parties for their own marketing purposes.
Contact us
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by email at info@repairlogix.com or by mail at:
Repair Logix
11203 SE 53rd Ct
Belleview, FL 34420, United States